Emotional Intelligence – not only IQ matters

by ksleader on Mrz 21st in Emotional Intelligence

  IQ IS NOT ENOUGH   People with a high IQ (Intelligence Quotient) are highly appreciated and well seen in our society. These are intelligent people and they have good preconditions to be successful. But having an IQ of 140 % does not guarantee you permanent success in life and in business. It is like [...]

Effective Communication in Difficult Situations: Disarming

by ksleader on Mrz 21st in Communication, Empathy

  In high tension situations it is absolutely critical to communicate effectively. Here the communication skill of “disarming” is a powerful conflict resolution skill. It is a listening skill and is especially effective when we feel criticized or attacked by other people. “Disarming” takes wind out of other persons’ sails and has a calming effect. [...]

Effective Communication in Difficult Situations: Empathy

by ksleader on Mrz 21st in Communication, Empathy

  In difficult situations effective communication is critical and very important. People want to feel that they are understood and that their problems are taken seriously. Acknowledging people’s feelings and opinions builds sympathy and creates harmony. Listening attentively to other people’s words and identifying with their problems in order to show understanding and compassion, needs [...]

Effective Communication in Difficult Situations: “I feel” Statements

by ksleader on Mrz 21st in Communication

  Just in difficult situations it is extremely important to communicate effectively. It is often better to not argue or to attack other people – much better is expressing the own feelings in saying “I feel …”. Sharing our feelings can make us vulnerable, but vulnerability is a sign of humanity. “You” statements are often [...]

Create your own business #culture around you

by ksleader on Mrz 21st in Collaboration

  Good business nowadays is about collaboration and teamwork – about the support of others. A mutual understanding and the essential trust is here very important. Own egoistic and selfish concepts are inappropriate and are only a hindrance. We have to find a way to meet our business partners where they want to be seen and understood. Seeing [...]

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